Current Status, May 2026: Normal. Users may access and update their accounts, purchase products, and register for events through May 31.
In June 2026, ESA will upgrade to a new online system to manage member and customer accounts.
From June 1 through approximately June 29, ESA members or customers will not be able to join, renew, register for events, make purchases, or update their member profiles. This "downtime" period is required while ESA staff complete this technology upgrade and transfer data between systems.
ESA strongly encourages lapsed members to renew by May 31 to ensure timely access to members-only programs such as awards applications, ESA's summer elections, and more.
We also encourage active members to complete any account updates (such as changes to contact information, etc.) by May 31.
Join or Renew Your ESA Membership
Access and Update Your ESA Account
Members and customers will get an improved online experience in managing their ESA membership, accounts, event registrations, subscriptions, and more. The new system will also improve customer service capacity for ESA headquarters staff.
Once the system change is complete, all ESA members and non-member account holders will be required to update their ESA user password before logging in to access their account in new system for the first time.
Thank you for your patience as we complete this critical technology upgrade to improve the ESA member experience!
Return to this page in June for more information about the new ESA customer account system, instructions for logging in to manage your account, and more.
Questions? Need assistance with your member/customer account?
Why is ESA changing its member/customer account management system?
For a nonprofit membership organization like ESA, an association management system (also known as a customer relationship management system) is a critical piece of technology infrastructure that supports the operations of numerous programs, from membership to events to publications and more. We have chosen to upgrade to a new association management system to better meet our current needs for serving members and customers effectively and efficiently. It will be ESA’s first switch to a new association management system in more than 15 years.
What are some improved features of the new member/customer account management system?
Members and customers will notice a greatly enhanced “look and feel” to portions of the ESA website where they can log in, view and update their account, register for events, make purchases, and complete other transactions with ESA. Many online processes will be simplified or streamlined, as well.
Why will members and customers be unable join, renew, register for events, make purchases, or update their member profiles in June?
This period of “downtime” in June is needed to allow ESA staff and technology partners to complete the upgrade and transfer data between systems, with minimal risk of loss of data between old and new systems. ESA has chosen June as a period with a relatively low volume in customer transactions, based on past yearly trends. While we are advising customers of this four-week downtime period, we will work to minimize its length and open customer access to these critical online processes in the new system as soon as possible.
Leafcutter ant photo by Blake Bringhurst via iNaturalist, CC BY 4.0